Mobility Depot USA are private pay only and do not accept insurance. PLEASE reach out to your insurance company directly for a list of sellers near you that accept insurance.

Mobility Depot USA does not submit claims to Medicare, Medicaid, or private insurance companies. By placing an order with us, you will likely not be reimbursed by Medicare, Medicaid, or insurance.

Insurance coverage varies based on the type of equipment, medical necessity, and the patient’s individual policy.

PLEASE NOTE Mobility Depot USA does not submit claims to Medicare, Medicaid, or private insurance companies. By placing an order with us, you will likely not be reimbursed by Medicare, Medicaid, or insurance.

Coverage depends on the product, your medical needs, and your insurance plan. Customers should check directly with Medicare, their provider, or their healthcare professional for coverage eligibility and documentation requirements.

PLEASE NOTE Mobility Depot USA does not submit claims to Medicare, Medicaid, or private insurance companies. By placing an order with us, you will likely not be reimbursed by Medicare, Medicaid, or insurance.

Mobility Depot USA offers mobility scooters, power chairs, wheelchairs, transport chairs, rollators, and related mobility equipment designed to support comfort, safety, and independence at home, during travel, and in everyday life.

Yes. Mobility Depot USA provides expert guidance from our Iowa-based mobility team to help customers compare mobility scooters, power chairs, wheelchairs, and rollators and choose the right option for their needs.

The right mobility scooter depends on where you plan to use it, how portable it needs to be, your preferred turning radius, battery range, seat comfort, and weight capacity.

Travel scooters are ideal for portability, while full-size and heavy-duty mobility scooters are often better for outdoor use and longer distances.

A 3-wheel mobility scooter usually offers a tighter turning radius, which can make it easier to use indoors.

A 4-wheel mobility scooter typically provides greater stability, especially for outdoor use and uneven surfaces. Many newer models of 4-wheel travel scooters have easy turn steering and are great for indoor use.

A power chair is usually controlled with a joystick and is often a better choice for users who need tighter indoor maneuverability or more supportive seating.

A mobility scooter typically uses a tiller handle for steering and is a popular choice for users who can sit upright and steer comfortably.

Many travel mobility scooters and portable power chairs are designed for easier transport and storage. Some models fold, while others disassemble for loading into a car trunk or SUV. Always check folded dimensions, product weight, and battery details before purchasing for travel use.

Check the product’s total weight, folded size, disassembled piece weights, and overall dimensions. Travel scooters and lightweight transport chairs are typically the easiest options for vehicle transport.

Battery range varies by model, rider weight, terrain, speed, and battery size. Some portable mobility scooters are designed for shorter daily trips, while larger scooters can offer a longer driving range. The estimated range is listed on the individual product detail pages of our website.

You should choose a product with a weight capacity that safely supports the user while allowing for comfort and daily use. Standard models work well for many users, while heavy-duty mobility scooters, power chairs, and wheelchairs are available for higher weight-capacity needs.

No. A standard wheelchair may be self-propelled or pushed by a caregiver and usually has larger rear wheels.

A transport chair is lighter and more compact, but it is designed to be pushed by a caregiver because it has smaller rear wheels.

A rollator has wheels, hand brakes, and often a seat, making it a popular choice for users who need support while walking longer distances. A standard walker usually only has zero or two wheels and may provide more basic walking support.

Tracking the status of your order is easy. Once your order has been processed and shipped, you will receive a confirmation email containing a unique tracking number. You can use this tracking number on the carrier's website to monitor the real-time status and location of your package.

We understand that circumstances may change. If you need to modify or cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that orders are processed quickly to ensure prompt delivery. Once shipped, orders cannot be cancelled.

We offer a variety of convenient payment methods to make your shopping experience seamless. Accepted payment methods include major credit cards.

We use standard ground shipping with UPS and FEDEX for Rollators, wheelchairs and smaller power chairs. Scooters and larger power chairs normally ship with national freight carriers, like Fedex, R&L Carriers, SAIA and ABF Freight.

All our products have FREE shipping.

Mobility Depot USA offers fast FREE shipping from U.S. warehouses for ALL our products. Shipping times can vary by product, brand, and availability.

Mobility Depot USA currently ships only to addresses within the 48 contiguous United States.

Mobility Depot USA currently ships only to addresses within the 48 contiguous United States. We do not currently ship to Alaska, Hawaii, U.S. territories, P.O. boxes, APO/FPO addresses, or international destinations.

Due to the nature of many mobility and medical products we sell, we cannot accept returns of items that have been opened, used, assembled, or removed from their original packaging, except if the item arrives damaged, defective, incorrect, or where required by law.

Unopened and unused items in original packaging may be eligible for return within 14 days of delivery and must be approved in advance by Mobility Depot USA.

Custom, special-order, clearance, and other non-returnable items are not eligible for return.

To request a return, please contact Mobility Depot USA before sending any item back. All returns require prior authorization. Return eligibility may also be subject to manufacturer return policies.

If the return is due to our error, including an incorrect item or a product damaged in transit, we will arrange the return at no cost to the customer.

If the return is not due to our error, the customer is responsible for return shipping costs and the return is subject to a 20% restocking fee.

We only sell quality mobility products from manufacturers that offer strong warranty coverage. Manufacturer warranties typically cover defects in materials and workmanship, helping ensure your product arrives and performs as intended.

Warranty periods vary by manufacturer and product. The specific warranty length, along with important coverage details, is listed on each individual product page.

Warranty coverage generally applies to manufacturing defects in materials and workmanship. Coverage, exclusions, and claim terms vary by manufacturer, so customers should review the warranty details shown on the product page.

Warranty exclusions vary by manufacturer, but they often do not cover normal wear and tear, misuse, accidental damage, improper assembly, or issues caused by unauthorized repairs or modifications. Please review the warranty details on the product page for the specific product you are considering.

The manufacturer’s warranty is ultimately between the end user and the manufacturer. However, Mobility Depot USA is always here to help and can assist as a go-between during the process.

Please contact Mobility Depot USA first if you believe your product has a warranty issue. In many cases, we may be able to help diagnose the problem over the phone and guide you through the next steps. If a manufacturer claim is needed, we will assist you through that process.

We recommend contacting Mobility Depot USA first. Our team may be able to troubleshoot the issue quickly and help determine the best way to move forward before a formal warranty claim is submitted.